RISKWISE
Frequently asked questions
Answers to common questions about access, requests and results.
How do I get an account?
Contact your organisation’s administrator. Account creation is by invitation; there is no public self-registration. Use your invitation to choose a password.
My invitation expired. What should I do?
Ask your administrator to resend it. If you already set up your password, use the password-reset link on the sign-in page.
What can I submit?
The portal supports individuals, businesses and trusts. The available checks and evidence requirements depend on the subject type and your organisation’s setup.
Can I submit a batch?
Yes. Signed-in users with an active organisation can import a CSV or supported Excel workbook with up to 5,000 rows. Imported requests remain drafts until their required details and evidence are ready.
Who can see my request?
Visibility depends on your role, reporting relationships and configured capabilities. Drafts are private to their submitter and platform administrators. Submitted cases may be visible to authorised organisational and operator users.
Does “completed” mean the subject passed?
No. Completion means the required findings have been recorded and reviewed. Read the findings and issued report before making a decision.
Are the displayed estimates a quote?
No. Catalogue estimates are indicative. Confirm the approved client prices and VAT basis with your administrator before relying on an amount.
How long will a check take?
Timing depends on the selected check, evidence and provider arrangements. Ask your administrator or authorised support contact about the specific case; no universal turnaround is promised.
How do I request erasure review?
Sign in, open the case and choose Erasure review. Requests are assessed separately; submitting or approving a request for planning does not delete records.